Knowledge Base

Categories

• LIT USD Bonus Bund...

  • Does the bundle roll-over?
  • Can I transfer the data bundle in-between accounts?
  • Can I access the bundle on AfricaHub/FibroniX on the GO?
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• LIT USD Packages P...

  • How long will the promotion run for?
  • How do I sign up for the USD promotional package?
  • How do I migrate back to ZWL or what happens when I no longer want to enjoy this promotion?
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• Domains - The new ...

  • Does the new platform offer a webmail portal for emails?
  • How do I upgrade to the new platform?
  • Additional information
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• SME Migration from...

  • Are there any price changes associated with this migration?
  • How will I pay for my service?
  • Additional information
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• Migration from ZOL...

  • Are there any price changes associated with this migration
  • How will I pay for my service
  • Additional information
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• Email Server Upgra...

  • How to change Mail Server Settings on Apple Mail application
  • How to change Mail Server Settings on Outlook application
  • How to change Mail Server Settings on ThunderBird application
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• Liquid Home Emails

  • I do not remember my password.
  • How do I change my password?
  • Will I lose my emails if I do not change/update my password?
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• Acronis Migration

  • How do I change over to Acronis? Will it be automatic?
  • What are the benefits of Acronis cloud backup service?
  • If I do not wish to change over, will I lose my data?
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• Liquid Home and MA...

  • How much is the monthly Road Ambulance Service fee?
  • How will you bill the Road Ambulance Service fee?
  • Should l decide to opt out, what is the procedure?
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• Microsoft Services

  • How do l know if my email service is on the SSL Liquid Home Email Platform?
  • What are Microsoft Services?
  • How do I migrate to Microsoft 365?
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• Back Up Services

  • What is C-Panel backup service?
  • What is the purpose of C-PaneI?
  • How do I migrate to C-Panel backup service?
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• USSD

  • Do I require a smart phone to use the USSD?
  • Can I dial the USSD from any network?
  • Can I register using more than one number?
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• Troubleshooting

  • How to troubleshoot Fibre MPLS
  • How to troubleshoot Fibroniks Fault
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• Modem Management

  • How to view modem connected devices?
  • How do I change my wi-fi network name?
  • How do I change my wi-fi network password?
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• Account Management

  • How do I register to myLiquid Home?
  • Forgot Password
  • Change Password
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• Service Management

  • How do I check my services?
  • How do I check my usage?
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• Anniversary Billin...

  • As an existing customer is it mandatory for me to change my current billing cycle.
  • I am an existing customer; how will my billing cycle be regularized to anniversary billing?
  • If I change packages after my billing cycle starts, will my billing date remain the same?
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• Pay as You Go Migr...

  • How do I buy a bundle
  • Do the old subscription charges apply?
  • Can I purchase Night Owl on PAYG?
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• VoIP Platform Migr...

  • I haven't used my line in the last 90 days, but I want to keep it?
  • Is there any cost change to the service?
  • I bought an old voucher for VoIP, what happens to it?
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• Geeks

  • How can Geeks help my business?
  • How can Geeks help me at home?
  • How much do the Geeks services cost?
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• Liquid Home Phone

  • Can I use Liquid Home Phone on my smart phone (Android or iPhone)?
  • Can I have more than 1 Liquid Home Phone number?
  • Can businesses enjoy features such as number mobility using the Liquid Home Phone app?
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• Liquid Home Broadb...

  • What is Liquid Home Broadband
  • What packages are available on Liquid Home Broadband
  • How do I get connected on Liquid Home Broadband
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• VSAT

  • What is VSAT?
  • What are the Benefits of VSAT?
  • How do I sign Up for VSAT?
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• Payment & Billing

  • EcoCash Payments
  • Banks' USSDs Payments
  • Econet Shops
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• Liquid Home Spot

  • How do I access Liquid Home Spot with my FibroniX package?
  • Can I connect to AfricaHub Secure?
  • How can I pay for Liquid Home Spot access?
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• FibroniX ZOOM

  • What is FibroniX ZOOM?
  • How Does FibroniX ZOOM Work?
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• FibroniX on the Go

  • How do I register?
  • How do I edit my user details?
  • How do I get connected?
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• Night Owl Service

  • How Does Night Owl Work
  • What is your Fair Usage Policy?
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• FibroniX

  • What else do I get on FibroniX?
  • How reliable is FibroniX
  • Liquid Home Package Health Tips
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• miBroniks

  • Covered Areas
  • Compatible Mobile Phones
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• WibroniX

  • Can I combine WibroniX and FibroniX under same LIT-ID?
  • Does the Wi-Fi signal cover my house?
  • Can l pay my subscription in advance using the prevailing monthly subscription?
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• Configuration Guid...

  • GreenPacket OT235 Outdoor Antenna & WN600 Indoor Router
  • GreenPacket OD235 Outdoor Antenna & Other Indoor Routers
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• Price Adjustments

  • What are your reasons for adjusting the prices?
  • Did you adjust the USD pricing?
  • When can l expect to receive the invoice with the new tariff?
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• Data transfer

  • Does the transferred data bundle roll-over?
  • Can I access this feature via my mobile application?
  • Data Transfer Parameters
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• Refund Requests

  • Can I track the status of my refund request through the portal?
  • Can I request a refund of any amount that is below the payment reflecting on my receipt?
  • Do you require my banking details?
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• Proof of Payment S...

  • How do I upload and send my Proof of Payment?
  • What happens after I submit my POP via the portal?
  • How soon can I expect my payment to be credited after POP submission?
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• Welcome Back Home ...

  • How long will the promotion run for?
  • How do I reactivate my account?
  • Can I transfer the free data between accounts?
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• Service Switching

  • How do I upgrade/downgrade my service?
  • How long will it take for my downgrade/upgrade to be processed and activated?
  • Can I switch between different packages whenever I want?
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• Currency Switch Ov...

  • Do I need to visit Liquid Home to convert my account to the new ZiG currency?
  • Has the validity period for PAYG (Pay As You Go) changed?
  • Can my ZWL denominated account be converted to USD after the 1st of the month?
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