Anniversary Billing

With effect from 1 August 2019, Liquid Home will be changing all unlimited customer accounts to Anniversary Billing. In this Billing model, you will be billed for subscribed services on the same day of the month that corresponds to the day you were first activated. This makes tracking your billing cycle convenient and differs from Calendar-Month Billing which has a universal, preset billing date for all accounts.

No. This option is only applicable to customers who are not comfortable with the current billing cycle.

Firstly, you will be required to select your preferred billing date. We request that you click here to register/login on myLiquid Home and select your preferred billing date in line with Anniversary Billing requirements before 20 September 2019.

Please note that failure to register on the myLiquid Home self-service portal or provide your preferred billing date will result in the auto-selection of the 1^st day of each month as your default billing date

The first invoice will be prorated; this means, you will be charged for the period 1 October to your preferred billing date. The second invoice you will receive thereafter, will be a full invoice for the selected cycle.

For instance, if you select the 10^th as your preferred billing date you will receive an invoice for the period :1/10/19 – 9/10/19 and a full invoice for the preferred billing cycle 10/10/19 – 9/11/19.

Yes. Adjustments on the package change will be made around your billing cycle which will remain static.

All unpaid accounts will be suspended on the 6^th of October 2019.

Yes. A five (5) day grace period from the due date will be extended to all customers.

Disclaimer: Any usage accumulated during the grace period will be accounted for on the monthly subscription or the next billing date.

Once regularization is complete, you can expect to receive your invoice 10 days before they are due.