Refund Requests

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# What is the Refund Request Portal?

The Refund Request Portal is a system that allows customers to request for refunds via the myLiquid Home App or Web Interface.

# What is a Refund?

A refund is money returned to a payer or the act of returning money previously received.

# What is the process for requesting for a refund?

Here are the steps to take when requesting for a refund:

On the myLiquid Home website,

  1. Click on My Account > My Receipts.
  2. Select the Receipt with the amount you would want to request a refund (i.e. by clicking it's Receipt number of it's View button).
  3. Click on Refund.
  4. Under Request Details enter the Category and Reason for Refund Request.
  5. Tick the Refunds Terms and Conditions checkbox to confirm you have read the terms.
  6. Click SEND REQUEST.

Thereafter, you can check your Liquid Home registered email account for a response.

# How long does it take for me to receive my refund?

It generally takes 5-7 working days from the time a refund request being submitted to the amount reflecting in one's bank account. Cash refunds may take less time.

# Can I track the status of my refund request through the portal?

No. However, you can track it via the ticket reference issued to you through the email associated with your Liquid Home account when you submit your refund request.

# Can I request a refund of any amount that is below the payment reflecting on my receipt?

Yes. You may request for any amount as long as it does not exceed the payment made to Liquid Home.

# Which payment methods/platforms do you use to transfer the funds to a customer?

Refunds are processed based on the method used by the customer except in cases were a payment was made via EcoCash. Liquid Home Zimbabwe pays refunds via Bank transfer or Cash.

# Do you require my banking details?

Yes. Upon receiving the Refund request a Liquid Home Representative will respond to your email requesting for your banking details.

# Which currency is applied for refunds?

Refunds are processed using the same currency that was used by the customer when the initial payment was made.

# Is there a limit to the number of refund requests I can make through the portal?

No. However, you can only have one active request per receipt at any given time.

# Who can I contact if I have additional questions or concerns about the refund self-service portal?

Please email us at