Should your Fibroniks service stop working, please check the status of the indicator lights on
your Internet modem (ONT).
| |
LED Status |
|
| No. |
PON |
LOS |
Indication |
| 1 |
Off |
Off |
The ONT is disabled by the OLT(check if device is powered on, both lights should never be off at the same
time)
|
| 2 |
Blinks rapidly (twice per second) |
Off |
The ONT is attempting to set up a connection with Liquid Home
(The modem is live but requires settings. These can usually be configured
remotely. Please contact our support team)
|
3
(perfect working condition)
|
Always on |
Off |
The connection between the ONT and the Liquid Home is UP and provisoned
|
4
(fibre problem)
|
Off |
Blinks slowly (once every two seconds)
(or Solid red)
|
This shows loss of service. It can be a result of a fold or loose connection of the
thin cable that connects your modem to the white box on the wall.
(If the thin cable is securely plugged in on both ends, please contact our
support team)
|
| 5 |
Blinks quickly
(twice per second)
|
Blinks quickly
(twice per second)
|
This indicates a faulty modem.
(Please contact our support team)
|