To ensure that all Liquid Home customers enjoy high levels of service availability, Liquid Home
Zimbabwe employs a Fair Usage Policy. This policy forms part of/and is incorporated in the
Liquid Home Terms and Conditions for Internet Service. The following information will assist you
in managing your experience to ensure that you make the most of your Liquid Home Internet
service.
1. Why the Fair Usage Policy
As is the case with all broadband services throughout the world, Liquid Home’s customers
share the available bandwidth capacity that connects them to world. The Fair Usage Policy exists
to ensure that an optimum Internet experience is available to the maximum number of users at
peak periods. The policy regulates the usage of one user over another at peak times so that
Internet performance is not affected for the rest of the subscriber base.
2. How does the Fair Usage Policy work?
Liquid Home leads the industry with the most innovative and dynamic bandwidth management system.
Each subscriber is treated on an individual link basis and experiences varied speed priority
based on both package subscription and recent usage profile. As a result, our unique system only
applies traffic management to the heaviest users in each package class for the shortest period
possible, during peak periods. This results in reduced speeds when accessing the Internet.
Speeds return to normal based on the affected subscriber’s usage patterns.
The vast majority of our customers never experience active traffic management on their link,
provided they are on a package that is suitable to their usage habits and requirements.
Important to note: Each customer’s usage trend during peak periods
directly impacts their own speeds and not necessarily their neighbours’ speeds.
Peak period: 7am to 6pm. Usage outside these times does not affect Package
Health colour.
3. How will I know when the Fair Usage Policy is being applied?
Liquid Home initiated an Internet service performance measure represented as
Package Health, to give users visibility into their usage. This is a basic step
that allows users to better manage their bandwidth usage trend. The health icon is represented
by a coloured bar graph. It can be viewed by clicking the
Scroll for connection details button on the
myLiquid Home Homepage or
clicking a chosen service's Manage Service button on the
myLiquid Home My Services
page.
Health Tip: We recommend scheduling your downloads, updates and backups between 11:00pm and
06:00am. Doing this will not degrade your Package Health.
To view the helpful tips on managing Package Health, please
click here.
To view the full Fair Usage Policy, please click here.