Migration from ZOL to Liquid Home

ZOL Zimbabwe is a wholly owned subsidiary of Liquid Intelligent Technologies Zimbabwe (LIT) and has gone through an internal re-organisation exercise which will result in the transfer of all existing telecommunications services to its parent company Liquid Intelligent Technologies Zimbabwe.

The re-organisation of ZOL Zimbabwe is part of Liquid Intelligent Technologies Zimbabwe plan to deliver top tier offerings that cater to your ever-evolving needs.

ZOL Zimbabwe will remain functional but only offering services other than telecommunications to Liquid Intelligent Technologies Zimbabwe. Therefore, all telecommunication services will be transferred to Liquid Intelligent Technologies Zimbabwe and there will be no interaction between customers and ZOL Zimbabwe.

Liquid Home is a sub-brand of Liquid Intelligent Technologies which offers high quality connectivity solutions for consumers. The solutions offered include fibre to the home (FibroniX), fixed wireless access (WibroniX), Voice over internet (VoIP) and streaming designed to connect the masses to the world of content, information, and knowledge.

Expect to see the following:

1. Shops will be branded Liquid Home
2. Marketing materials such as billboards and posters will be branded to Liquid Intelligent Technologies

3. Our contact details shown below remain the same for your convenience and email addresses, the website and social media handles will change as follows:

   Phone numbers

   Area	Phone numbers
   Billing	08677123123
   Sales	08677111111
   Support	08677123123

    

   Area	Previous email address	New email address
   Billing	billing@teamzol.co.zw	zw-billing@liquid.tech
   Sales	sales@teamzol.co.zw	zw-sales@liquid.tech
   Support	support@teamzol.co.zw	zw-support@liquid.tech
   Feedback	feedback@teamzol.co.zw	zw-feedback@liquid.tech
   Geeks	zolgeeks@teamzol.co.zw	zw-geeks@liquid.tech

   Website addresses

   Previous website	New website
   zol.co.zw	zw.liquidhome.tech
   myzol.co.zw	zw.myliquidhome.tech
   myZOL - Knowledge Base	myLiquid Home - Knowledge Base
   myZOL mobile app	myLiquid Home (iOS & Android) mobile app

   Social media handle

   	Previous handle	New handle
   Twitter	@ZOLconnect	@LiquidhomeZIM
   Facebook	@ZOLconnect	@LiquidhomeZIM
   Instagram	@ZOLconnect	@LiquidhomeZIM
   Linked In	ZOLconnect	@LiquidhomeZIM
   TikTok	@ZOLconnect	@LiquidhomeZIM
   YouTube channel	ZOLconnect	Liquid homeZW

    

No, however any price adjustments that arise will be communicated as usual via your billing email address.

No, the architecture of your package will remain the same, maintaining the same amount of data, upload and download speeds.

No, you will not be required to sign a new contract. Your existing contract will be moved over to Liquid Home.

Yes, the banking details will change as follows:

Banking details

Take note of the following:

• Our EcoCash biller code will remain the same as 01866 however, instead of the business name ZOL you will see the business name LIT (Liquid Intelligent Technologies)
• Bank USSD will remain the same however, you will see the business name Liquid Home instead of ZOL

The methods of payment have changed, visit Payment & Billing.

Yes, data roll over period will remain the same and any data purchases made will be carried over to Liquid Home.

No, your package will remain the same, for example the billing date will not change, whether its calendar month (billed from first to the last day of every month) or Anniversary billing.

Yes, payment into your account can still be made from Econet shops, Mark Manolis Sports shops and Ownai's digital convenience store.

No, you will not experience any downtime during the migrate.

No, you will not be able to access the myZOL. MyZOL is now called MyLiquid Home and to access MyLiquid Home visit https://zw.myliquidhome.tech/

Email us on zw-feedback@liquid.tech

As of 1 March 2022, all customers are required to pay a 10% Excise duty for all Internet and VoIP services as stipulated by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).