Migration from ZOL to Liquid Home

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# Why the migration

ZOL Zimbabwe is a wholly owned subsidiary of Liquid Intelligent Technologies Zimbabwe (LIT) and has gone through an internal re-organisation exercise which will result in the transfer of all existing telecommunications services to its parent company Liquid Intelligent Technologies Zimbabwe.

The re-organisation of ZOL Zimbabwe is part of Liquid Intelligent Technologies Zimbabwe plan to deliver top tier offerings that cater to your ever-evolving needs.

# What will happen to ZOL Zimbabwe

ZOL Zimbabwe will remain functional but only offering services other than telecommunications to Liquid Intelligent Technologies Zimbabwe. Therefore, all telecommunication services will be transferred to Liquid Intelligent Technologies Zimbabwe and there will be no interaction between customers and ZOL Zimbabwe.

# Tell me more about Liquid Home

Liquid Home is a sub-brand of Liquid Intelligent Technologies which offers high quality connectivity solutions for consumers. The solutions offered include fibre to the home (FibroniX), fixed wireless access (WibroniX), Voice over internet (VoIP) and streaming designed to connect the masses to the world of content, information, and knowledge.

# What changes should I expect to see with the migration from ZOL Zimbabwe to Liquid Home

Expect to see the following:

  1. Shops will be branded Liquid Home
  2. Marketing materials such as billboards and posters will be branded to Liquid Intelligent Technologies
  3. Our contact details shown below remain the same for your convenience and email addresses, the website and social media handles will change as follows:

    Phone numbers

    Area Phone numbers
    Billing 08677123123
    Sales 08677111111
    Support 08677123123


    Area Previous email address New email address
    Billing billing@teamzol.co.zw zw-billing@liquid.tech
    Sales sales@teamzol.co.zw zw-sales@liquid.tech
    Support support@teamzol.co.zw zw-support@liquid.tech
    Feedback feedback@teamzol.co.zw zw-feedback@liquid.tech
    Geeks zolgeeks@teamzol.co.zw zw-geeks@liquid.tech

    Website addresses

    Previous website New website
    zol.co.zw zw.liquidhome.tech
    myzol.co.zw zw.myliquidhome.tech
    myZOL - Knowledge Base myLiquid Home - Knowledge Base
    myZOL mobile app myLiquid Home (iOS & Android) mobile app

    Social media handle

      Previous handle New handle
    Twitter @ZOLconnect @LiquidhomeZIM
    Facebook @ZOLconnect @LiquidhomeZIM
    Instagram @ZOLconnect @LiquidhomeZIM
    Linked In ZOLconnect @LiquidhomeZIM
    TikTok @ZOLconnect @LiquidhomeZIM
    YouTube channel ZOLconnect Liquid homeZW


# Are there any price changes associated with this migration

No, however any price adjustments that arise will be communicated as usual via your billing email address.

# Will my current package change i.e., speed

No, the architecture of your package will remain the same, maintaining the same amount of data, upload and download speeds.

# Will I be required to sign a new contact

No, you will not be required to sign a new contract. Your existing contract will be moved over to Liquid Home.

# Will the banking details change?

Yes, the banking details will change as follows:

Banking details

Take note of the following:

  • Our EcoCash biller code will remain the same as 01866 however, instead of the business name ZOL you will see the business name LIT (Liquid Intelligent Technologies)
  • Bank USSD will remain the same however, you will see the business name Liquid Home instead of ZOL

# How will I pay for my service

The methods of payment have changed, visit Payment & Billing.

# I am on the Pay as you go package, will my data still roll over

Yes, data roll over period will remain the same and any data purchases made will be carried over to Liquid Home.

# Will my current package change i.e., speed, billing dates.

No, your package will remain the same, for example the billing date will not change, whether its calendar month (billed from first to the last day of every month) or Anniversary billing.

# Will I still be able to pay for my account from partner shops

Yes, payment into your account can still be made from Econet shops, Mark Manolis Sports shops and Ownai's digital convenience store.

# Will I experience any downtime during the migration

No, you will not experience any downtime during the migrate.

# Will I still be able to access myZOL

No, you will not be able to access the myZOL. MyZOL is now called MyLiquid Home and to access MyLiquid Home visit https://zw.myliquidhome.tech/

# Who can I contact should I have further questions on this migration

# Additional information

As of 1 March 2022, all customers are required to pay a 10% Excise duty for all Internet and VoIP services as stipulated by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).