SME Migration from ZOL to Liquid Business

ZOL Zimbabwe is a wholly owned subsidiary of Liquid Intelligent Technologies (LIT), and has gone through an internal re-organisation exercise which will result in the transfer of all existing telecommunications services to its parent company LIT.

The re-organisation of ZOL Zimbabwe is part of LIT's plan to deliver top tier offerings that cater to your ever-evolving needs.

ZOL Zimbabwe will remain functional but only as a wholesale buyer and seller of equipment to Liquid Intelligent Technologies. Therefore, there will be no interaction with customers and ZOL Zimbabwe.

Liquid Business is a sub-brand of Liquid Intelligent Technologies, its mandate is to know your Business either by increasing your productivity or managing and optimizing your total cost of ownership. Liquid Business builds integrated bespoke ICT solutions that transforms your business.

Yes, you will be required to sign a LIT Master Service Agreement (MSA). For more information visit https://bit.ly/33PUn2v.

The MSA is the contract between LIT and the customer and is the basis upon which the services will be provided. In the absence of this contract, we cannot provide services to customers.

We have sent an email with detailed information pertaining to the new contract, if you have not received an email kindly contact your account manager.

1. Walk in centres with Liquid Business Logo.
2. Marketing materials such as billboards and posters will be branded to Liquid Intelligent Technologies.
3. Our contact details have changed as shown below. Liquid Intelligent Technologies has introduced a dedicated line 08677100100 exclusive to business packages and our dedicated agents are on standby to swiftly resolve any of your communication, connectivity or collaboration needs, fault reporting and any other enquiries on the Liquid Intelligent Technologies network.
   Operating hours are weekdays from 8am – 5pm and weekends 8am – 1pm. Calls received outside these hours will be redirected to 08677123123 for assistance.

   Phone number

   Area	Phone number
   Support	08677100100

   Email addresses and website have also changed as follows:

   Area	Previous email address	New email address
   Billing	billing@teamzol.co.zw	zw-billing@liquid.tech
   Sales	sales@teamzol.co.zw	zw-sales@liquid.tech
   Support	support@teamzol.co.zw	zw-support@liquid.tech
   Feedback	feedback@teamzol.co.zw	zw-feedback@liquid.tech
   Geeks	zolgeeks@teamzol.co.zw	zw-geeks@liquid.tech

   Website addresses

   Previous website	New website
   zol.co.zw	zw.liquidhome.tech
   myzol.co.zw	zw.myliquidhome.tech
   myZOL - Knowledge Base	myLiquid Home - Knowledge Base
   myZOL mobile app	myLiquid Home (iOS & Android) mobile app

   Social media handle

   	Previous handle	New handle
   Twitter	@ZOLconnect	@LiquidhomeZIM
   Facebook	@ZOLconnect	@LiquidhomeZIM
   Instagram	@ZOLconnect	@LiquidhomeZIM
   Linked In	ZOLconnect	@LiquidhomeZIM
   TikTok	@ZOLconnect	@LiquidhomeZIM
   YouTube channel	ZOLconnect	Liquid homeZW

   
   
4. The website will change.
5. Social media platforms.

No, however any price adjustments that arise will be communicated as usual to your billing email address.

No, your package will remain the same, for example the billing date will not change, whether its calendar month (billed from first to the last day of every month) or Anniversary billing.

The methods of payment have changed, visit Payment & Billing.

Yes, the banking details will change as follows:

Banking details

Take note of the following:

• Our EcoCash biller code will remain the same as 01866 however, instead of the business name ZOL you will see the business name LIT (Liquid Intelligent Technologies)
• Bank USSD will remain the same however, you will see the business name Liquid Home instead of ZOL

Yes, you will still have the flexibility of upgrading or downgrading your account. However, you will not be able to downgrade to home packages.

Yes, you can visit our walk-in centres for assistance.

No, you will not experience any downtime when you migrate.

Email us on zw-feedback@liquid.tech.

As of 1 March 2022, all customers are required to pay a 10% Excise duty for all Internet and VoIP services as stipulated by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).