Domains - The new platform service

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# What are the benefits of the new platform service?

The benefits of the new platform are:

  1. Increased storage for your emails.
  2. Advanced protection against spam.
  3. Enhanced reliability.

# Does the new platform offer a webmail portal for emails?

Yes, the new platform is cloud-based and offers a webmail portal accessible on

# Will my calendar and contacts be migrated to the new platform?

Whilst the new platform has a calendar and contacts feature, unfortunately your old calendar and contacts cannot be migrated. We advise that you back up your calendar and contacts before you start the upgrade.

# Will I lose any emails or data during the upgrade process?

No, Liquid Home will migrate your emails during the upgrade. However, we encourage you to back up your emails before initiating the process.

# How do I upgrade to the new platform?

An instruction will be sent to your registered email, thereafter our team will contact you to walk you through the upgrade process.

# I am not technical and do not have an IT person, will I receive necessary assistance?

We have put together step by step configuration instructions for the popular email programs and encourage you to make use of the manuals. However, should you require additional assistance, our support team will be available to offer the necessary assistance on the usual channels calls 08677123123, Live chat – website and app, email

# Will my email services be disrupted during the upgrade? If yes, what will happen to emails sent to me during the upgrade?

Yes, your emails will be delayed for a short period while your domain and email settings are changed to the new platform.

# Additional information

  1. For customers with mail accounts configured using POP, you may need to create a new profile. For steps on how to set up a mail account with POP visit
  2. For more information on how to set up other mail applications please visit,