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# What is Liquid Home Broadband

Liquid Home Broadband is our WiMAX product and has the widest coverage countrywide. It offers you the freedom to experience unlimited browsing from anywhere, at a rate that suits your home, office & personal needs and budget.

WiMAX  works similarly to WiFi but at higher speeds, over greater distances and for a greater number of users. 

# What packages are available on Liquid Home Broadband

Residential

Our home/personal packages subscriptions start from as little as $49 with internet speeds ranging from 1Mbps to 3Mbps.

You can also get a dongle and get flexibility. Explore or do business on the move! Experience the effect of the widest broadband coverage for your family! Our affordable packages are flexibly tailored to suit your budget and your family’s needs. For more information you can visit our website

Business Broadband

Business Broadband is specifically designed to enhance business communications and applications with no caps on usage. It comes in three tiers, namely Plus, Enhance and Ultra with internet speeds from 1Mbps to 3Mbps, priced from $115.

The Key benefits of Business Broadband are:

  • Fast and reliable connection
  • Cost effective packages to keep your business going
  • Supports Liquid Home Phone Service solutions for next generation voice calling
  • Each solution is tailored to suit your business needs.

Corporate Broadband

Liquid Home Zimbabwe provides corporate broadband, wireless internet solutions for large corporations who require only the best.

Key benefits:

  • Reliable, high-speed solutions
  • Dedicated broadband packages to suit your needs
  • SLA-based solutions for guaranteed reliability and uptime
  • Compatible with Liquid Home Phone Service solutions for next generation of voice calls
  • Our Corporate Broadband solutions are also available for selected resellers - call us today.

# What is your Fair Usage Policy?

To ensure that all Liquid Home customers enjoy high levels of service availability, Liquid Home Zimbabwe employs a Fair Usage Policy. This policy forms part of/and is incorporated in the Liquid Home Terms and Conditions for Internet Service. The following information will assist you in managing your experience to ensure that you make the most of your Liquid Home Internet service.
 

1.    Why the Fair Usage Policy

As is the case with all broadband services throughout the world, Liquid Home’s customers share the available bandwidth capacity that connects them to world. The Fair Usage Policy exists to ensure that an optimum Internet experience is available to the maximum number of users at peak periods. The policy regulates the usage of one user over another at peak times so that Internet performance is not affected for the rest of the subscriber base.
 

2.    How does the Fair Usage Policy work?

Liquid Home leads the industry with the most innovative and dynamic bandwidth management system. Each subscriber is treated on an individual link basis and experiences varied speed priority based on both package subscription and recent usage profile. As a result, our unique system only applies traffic management to the heaviest users in each package class for the shortest period possible, during peak periods. This results in reduced speeds when accessing the Internet. Speeds return to normal based on the affected subscriber’s usage patterns.

The vast majority of our customers never experience active traffic management on their link, provided they are on a package that is suitable to their usage habits and requirements.

Important to note: Each customer’s usage trend during peak periods directly impacts their own speeds and not necessarily their neighbours’ speeds.

Peak period: 7am to 6pm. Usage outside these times does not affect Package Health colour.
 

3.    How will I know when the Fair Usage Policy is being applied?

Liquid Home initiated an Internet service performance measure represented as Package Health, to give users visibility into their usage. This is a basic step that allows users to better manage their bandwidth usage trend. The health icon is represented by a coloured bar graph. It can be viewed by clicking the Scroll for connection details button on the myLiquid Home Homepage or clicking a chosen service's Manage Service button on the myLiquid Home My Services page.


Health Tip: We recommend scheduling your downloads, updates and backups between 11:00pm and 06:00am. Doing this will not degrade your Package Health.


To view the helpful tips on managing Package Health, please click here.

To view the full Fair Usage Policy, please click here.

# What is LTE?

LTE is a high speed and high quality broadband network connection with reliable internet connection capability. It is also known as 4th Generation network (4G). Liquid Telecom is providing the LTE backbone network for Liquid Home WibroniX.