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1. What is Liquid Home package health
Package health is an Internet service performance measure which Liquid Home initiated to give
users visibility into their usage trends. More information on Package Health can be viewed on
under My Account > Services on MyLiquid Home or
by clicking the Scroll for connection details button on the
myLiquid Home Homepage. The
health icon is represented by a coloured bar graph.
2. What affects package health
a) Package Selection/ Usage requirements mismatch
In order to enjoy the best service, it is essential to choose a package that is most closely
aligned to your usage habits. It is for this reason that Liquid Home requests you to accurately
disclose your intended use prior to signing up for the package for the best package
recommendation. Please note that although due diligence is taken to suggest the best-fit package
at sign up, the best-fit becomes more apparent after usage trends have been observed over a few
weeks (4 weeks minimum).
If your subscribed package health is consistently in the orange or red zone, it is an indication
of a subscribed package/usage requirements mismatch. This state ought to be met with either a
shift downwards on usage trend or a package upgrade for better experience.
Liquid Home’s Class of Service
| |
Home |
Business |
Corporate |
|
Typical User
|
Single user, family or students. Usage mostly off-peak. Approximately 5 devices
simultaneously
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Small to medium sized businesses
Ranging from 3 users for entry level packages to 35 devices for the highest
business package
|
Large businesses or those requiring the highest quality Internet
High number of devices connected simultaneously e.g.
Internet Café’s
|
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Optimized Speed
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Speed optimized for evenings, weekends and holidays
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Optimized for business hours
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High speed priority at all times
|
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Account Management
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Liquid Home Support
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Liquid Home Support
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Dedicated Account Manager and support team
|
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Relative Peak Priority
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1 – lowest priority
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3 times higher than residential
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10 times higher than residential
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Home packages:
Designed for users who are mainly away from home during peak periods hence minimal usage
expected during these times. Generally characterised by light browsing and moderate streaming
during peak times.
Business packages:
Designed for users whose main Internet usage is during peak periods (between 7am and 6pm).
Prioritised for bandwidth access during this time. Generally defined as practical-work oriented,
mainly active in information and communication related uses and mostly passive in
leisure-related activities such as entertainment video streaming, torrent downloads etc.
-
For both home and business packages, the light user differs from the heavy user in terms of
the type and frequency of their activities.
b) High Usage during peak periods
During peak periods, prolonged high bandwidth demand in relation to one’s subscribed
package can affect package health. The table below shows examples of peak period usage (between
7am and 6pm) that is most likely to result in high usage, leading to package health
deterioration. They include but are not limited to:
| Activity |
Usage Behaviour |
How to minimise this type of usage |
|
Downloading or uploading large files or a high number of files during peak
periods
|
Downloading or uploading files like MP3 music files, movies, games and software
updates, especially with the aid of peer to peer applications like Bit Torrent.
|
Wherever possible, users are encouraged to schedule downloads, uploads, backups
and software updates to take place during off peak periods
|
|
Online Gaming
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Online gaming averages data transfer at a rate of +/- 100MB per hour.
|
Limit data transfer when playing games, resort to offline games during peak
periods or subscribe to a dedicated package if gaming is the user’s core
activity or business
|
|
Social media sharing of content and streaming of news.
|
Social media applications used for sharing files like music, photos, video
result in cumulative amounts of data transfer: e.g. WhatsApp, Instagram,
Facebook etc.
|
Switch off auto-download or auto play on received files. Always be aware of what
your device is running. You can check your device or application manual on how
to turn off auto commands
|
|
Compromised device security
|
Unprotected devices can be compromised or hijacked and used to transmit data
without the owner’s knowledge.
|
Secure your devices and be sure your network is also secured. Engage our support
team regarding Eset security or Liquid Home geeks for expert advice.
|
|
Using devices that are configured for heavy data usage, in their default
settings.
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Streaming videos in Ultra HD and viewing pictures in high resolution. Running or
accessing multiple applications simultaneously.
|
Users are encouraged to regulate features on their devices such as reducing
resolution to still get decent quality with lesser data demand.
Keep a tight rein on video quality during peak periods. It makes a difference.
The reality of super-fast speeds and high definition/resolution content is high
bandwidth demand. For example, low video quality on Netflix consumes about 0.3GB
per hour whilst Ultra HD consumes about 7GB for the same period. Ref
https://help.netflix.com/en/node/87
|
|
In-browser streaming or frequent heavy-site visits
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Visiting sites that are loaded with images and videos. Allowing videos on
websites to auto play. Statistically the average webpage size is at 2.39MB where
it was once in the KBs
|
Switch off auto-download or auto play on videos when opening websites.
|
|
Video on demand
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Utilising video on demand as the main activity when accessing the
Internet…YouTube, Netflix, etc
|
Limit the time spent on video during peak periods. Subscribe to a higher package
if video streaming is your core activity during peak periods
|