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wibronix-topup

Enjoy a more convenient way to make payment with Liquid Home. Simply follow these easy steps:

On the myLiquid Home website,

1. Login at zw.myLiquidHome.tech.
2. Click the ADD TO BALANCE button.
3. Select your preferred method of payment; Ecocash or PayNow.
4. Fill in the form.
5. Select PROCEED to confirm.
6. Follow prompts to complete your payment.

On your myLiquid Home mobile app,

1. Select the menu icon at the top left of the screen.
2. Login at My Account.
3. Select Make a payment.
4. Select your preferred method of payment; Ecocash or PayNow.
5. Fill in the form.
6. Select the tick at the top right of the screen to confirm.
7. Follow prompts to complete the purchase.

Liquid Home Spot vouchers can be purchased in three ways:

• • From Liquid Home Spot voucher Vendors who will be at most of our Liquid Home Spots
• • From an online payment platform zw.myliquidhome.tech/top-up where Ecocash and PayNow options are available
• • From our cashiers at all our Liquid Home shops

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Our biller code is 01866.

EcoCash bill payments should reflect immediately in your Liquid Home account. You can check by logging into myLiquid Home and clicking on "My Payments".

Need a quick reminder?

1. Dial *151#
2. Enter your EcoCash pin
3. Select Make Payment
4. Select Pay Bill
5. Enter our biller code 01866
6. Enter the amount you'd like to pay
7. Enter your Liquid Home Customer ID
8. Reviewing the transaction details, and enter 1 to confirm

Tip: To make it easier next time, here's how to add Liquid Home to your personal biller list:

1. Dial *151#
2. Enter your EcoCash pin
3. Select Wallet Services
4. Select Register Biller
5. Enter our biller code 01866
6. Enter your Liquid Home Customer ID
7. Enter 1 to confirm

I don't know much about EcoCash. How do I register for EcoCash?

For online payment solutions, please go to zw.myliquidhome.tech/knowledgebase/payment-billing/165/how-to-make-payment. 

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You can use the following Bank's USSDs to make the payment:

*For NBS and MyCash use the Mobile Banking Apps

Steps to settle bill:

Online Payment Options

1. Enter USSD code/log into mobile banking app
2. Enter your pin
3. Bill Payment
4. Liquid Home
5. Enter the numeric part of your LIT-ID
6. Enter Amount

You can pay for Liquid Home services from any Econet shop around the country. Please Make sure that you always quote your Liquid Home Customer ID (Account Number example: LIT-00001) whenever you make a payment for Liquid Home services.

For a list of Econet Shops around the country, click here.

For walk in payments you can also visit the following payment points:

HARARE

Liquid Home Head Office

• Stand 592, Block C
• Sam Levy Office Park
• Sam Levy's Village, Borrowdale
• Harare
• Tel: +263 8677 123 123

Liquid Home Eastgate

• 3rd Floor 
• Green Bridge, Eastgate
• Harare
• Tel: +263 8677 123 123

Liquid Home Shop Borrowdale

• Shop No. 23
• Sam Levy's Village, Borrowdale
• Harare
• Tel: +263 8677 123 123

Liquid Home Shop Westgate

• East Mall (opposite Pick n Pay)
• Westgate Shopping Center
• Harare
• Tel: +263 8677 123 123

Mark Manolis Sports

• Shop 10
• Avondale Shopping Centre
• Harare
• Tel: +263 (4) 308114

BULAWAYO

Liquid Home Shop

• Shop 6
• Selous Building
• Cnr Jason Moyo & 10th Avenue
• Bulawayo
• Tel +263 8677 123 123

MUTARE

Liquid Home Shop

• 1st Floor
• Fidelity Life Towers
• Mutare
• Tel: +263 8766 123 123

wibronix-topup

Having problem topping up your WibroniX account?
Follow these steps below:

1. Got to My Account choose My Services.
2. Select MANAGE SERVICE and choose BUY A TOP-UP.
3. Select the Top-up package you want.
4. Select My Balance and select PROCEED.

For more detailed directions on payment and top-up methods click here.

For video directions on how to top-up from your phone click here.

Yes, you can make payments in advance. Prepayments will be accepted on or after the publication of the Price Alignment Notification.

NB: All prepayments are done against an invoice.

Yes. The modem rental and insurance will be due for payment on the 1^st of each calendar month by default. You will be offered the opportunity to state your preferred billing date by the 20^th of August 2019 if the 1^st is not favourable. Accounts will be invoiced accordingly.

Yes. A five (5) day grace period from the due date will be extended to all customers.

Disclaimer: Any usage accumulated during the grace period will be accounted for on the monthly subscription or the next billing date.

• Liquid Home bill payment / data purchase.
• Balance enquiry.
• Mini statement.
• myLiquid Home password reset.

The value for the remaining period will be credited against the charges associated with Acronis.

Yes, the banking details will change as follows:

Banking details

Take note of the following:

• Our EcoCash biller code will remain the same as 01866 however, instead of the business name ZOL you will see the business name LIT (Liquid Intelligent Technologies)
• Bank USSD will remain the same however, you will see the business name Liquid Home instead of ZOL

The methods of payment have changed, visit Payment & Billing.

Yes, payment into your account can still be made from Econet shops, Mark Manolis Sports shops and Ownai's digital convenience store.

The methods of payment have changed, visit Payment & Billing.

Yes, the banking details will change as follows:

Banking details

Take note of the following:

• Our EcoCash biller code will remain the same as 01866 however, instead of the business name ZOL you will see the business name LIT (Liquid Intelligent Technologies)
• Bank USSD will remain the same however, you will see the business name Liquid Home instead of ZOL

For instant access, you can purchase top-ups in any of the following ways:

On the myLiquid Home website,

1. Login at zw.myLiquidHome.tech.
2. Click on My Account > My Bills.
3. Click the Make a Payment button next to the invoice you would like to make a payment for.
   NOTE: You will ONLY see this button next to an invoice with an amount owed.
4. Select your preferred method of purchase; Ecocashor PayNow.
5. Fill in the form.
6. Select PROCEED to confirm.
7. Follow prompts to complete your payment.

On your myLiquid Home mobile app,

1. Select the menu icon at the top left of the screen.
2. Login at My Account.
3. Select My Bills.
4. Select the invoice you would like to make a payment for.
   NOTE: ONLY the invoices with an amount owed will be clickable and take you to Make a Payment.
5. Select your preferred method of payment; Ecocash or PayNow.
6. Fill in the form.
7. Select the tick at the top right of the screen to confirm.
8. Follow prompts to complete the purchase.

1. You will be required to send an email to zw-usd-billing@liquid.tech expressing your interest in the promotion and desired start date or register via our website here.
2. Our Liquid Home billing team will create your USD promotional account and a confirmation email with the details of the account will be sent to you.
3. Log out of your MyLiquid Home Application and clear all cookies and data from all your devices. Thereafter log into MyLiquid Home application again using your ZWL credentials, select the new service and start purchasing your preferred bundle to enjoy the promotion.

Customers currently paying in USD

No registration is needed, you can access the USD bundle on myLiquid Home Application, use our current payment channels or visit our shops for cash payments.

Customers on a ZWL account

Once registered for the promotion, you can also access the USD bundle on myLiquid Home Application, use our current payment channels or visit our shops for cash payments.

No, data will not automatically credit when you make a payment. The payment you make will credit your promotional account balance, and you will be required to convert the funds in your account to a data bundle of your choice via the myliquid Home Application.

For steps on how to convert the funds in your account to data visit How do I convert balance to data?.

Terms to consider before you request a refund:

1. The requested amount for the refund should be exact or above the account balance.
2. Refund will take at least 5 to 7 working days (please note if there are any adjustments to be made the refund process will be delayed).
3. An email with the proof of payment will be sent once the refunds have been processed.
4. The Account name for the bank should match the client's name. ( if details are different from the account name then the client will need to provide a written request and copy of identification via email).
5. If there are missing details as per the requested details for processing the refund will not be processed.
6. An email with the proof of payment will be sent once the refunds have been processed.

Yes. You may request for any amount as long as it does not exceed the payment made to Liquid Home.

Refunds are processed based on the method used by the customer except in cases were a payment was made via EcoCash. Liquid Home Zimbabwe pays refunds via Bank transfer or Cash.

Refunds are processed using the same currency that was used by the customer when the initial payment was made.

If you are registered on myLiquid Home, login and visit here to upload and send your POP. If you are not yet registered on myLiquid Home click here to register and follow the following steps:

1. Log into zw.myliquidhome.tech.
2. Select My Account and click on My bills.
3. Click on Send Proof of Payment and follow the prompts.

Payments will be credited once they are reflected in Liquid Home bank accounts, which may take up to 24-48 hours.

Based on your current location, you will receive an email inviting you to reactivate your account. Make a payment into your account via the myLiquidHome app, your mobile banking app, for instant crediting.

Pay As You Go customers are required to convert their balance to data within the myLiquidHome app. For steps on how to convert the funds in your account to data visit https://bit.ly/3NOv0QD

NB: WibroniX services are subject to availability in your area.

The free data will be credited to your account within fourteen working days of payment.

Pricing in USD has remained same. Please note that USD payment into ZWL denominated account will be processed in line with the daily official rate set by the Reserve Bank of Zimbabwe.

Kindly contact us on 08677 123 123 with your LIT account number ready and we will credit your account with the equivalent data within 24 hours.

If you are on USD, you may continue to purchase the LIT USD bundles. If you are on ZWL, you can purchase the LIT USD Bonus Bundles for your account by:

1. Log into zw.myliquidhome.tech.
2. Select Shop.
3. Select Buy USD Bundle Promotion Data.
4. Follow the prompts.

If you are on an unlimited package, you will remain active until the currency changeover is completed.