Self Service Upgrade

The service upgrade feature provides a convenient way for you to enhance your internet experience. It allows you to easily upgrade from your current internet package to one with a higher speed or additional benefits, directly through the myLiquid Home self-service platform. No need for emails or paperwork.

1. Moving from a Pay As You Go package to an unlimited one.
2. Moving between unlimited packages.

To upgrade, please ensure you have enough credit in your account for the intended upgrade, then follow the following steps:

1. Login to myLiquid Home.
2. From the navigation menu, click My Account > My Package Changes.
3. Click Add upgrade.
4. Click Upgrade against the package you wish to upgrade from.
5. Select the service you want to upgrade to and click “Proceed”. A One Time Password (OTP) will be sent to your email and on SMS.
6. A confirmation message of the upgrade will be displayed on your screen.

Once you confirm the upgrade, the changes to your service plan will typically take effect within a few minutes. However, please allow up to 60 minutes for your new package to be fully active and reflected across all our systems, including myLiquid Home. Should you not see the new package, try refreshing your page.

No. There are no additional costs for upgrading the service. The only applicable charge is the cost of your new package.

Any unutilized data will be forfeited. It is best practice to align service change times with the expiration of the current bundle to prevent loss of data.

No, a pro-rating method will be used to maintain the billing cycle.

Yes.

No. You will only be able to upgrade to a package of the same currency as your current package. Should you wish to change your subscription currency, please email zw-billing@liquid.tech and include the following information:

1. A clear statement expressing your intention to change your account currency
2. Full Name
3. Customer ID
4. Effective Date for the Conversion

Our Billing team will process the request. You will be notified once the currency change request has been successfully executed.

Yes ONLY if your current package is using USD for payments. If you have a ZWG account, please contact zw-billing@liquid.tech to switch your account to USD first then proceed with self-upgrade.

You can contact our customer support team on live chat on the myLiquid Home website or self-service platform, send an email to zw-support@liquid.tech or call our 24/7 support line 08677123123.