As the popular saying goes, “You cannot discover new oceans unless you have the courage to lose sight of the shore”.
Indeed, innovation is the key to a successful future and it’s clear that this statement has never rung truer.
The IoT is the biggest customer experience (CX) disruptor on the horizon right now.
The data sourced from a few stray trackers and connected appliances might offer some helpful insights into personal activity patterns and home energy consumption.
But far richer information will be gathered as the practice of embedding sensors in virtually every device, and even in natural objects, expands.
We estimate that by 2020, there will be more than 40-billion “things” connected to the internet.
If you’ve been paying attention, that’s the same year 5G is slated to come online — the perfect, low-energy standard for connecting all these endpoints to the internet and to each other.
In the coming year we’ll see companies lay the groundwork for IoT by designing and delivering omnichannel customer experiences.
In today’s fast pace environment, where the Internet of Things is rapidly becoming a reality, every aspect of consumers’ lives is shifting to become digital, it’s essential that the process of any type be quick, safe, secure and, perhaps above all else, be simple.
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Source - MyBroadband