Tips to Troubleshoot Your Internet Connection

2 May 2024

 Try Another Device or Website.

Start with the obvious: Is the problem only happening on one device or all your devices? If your computer's having problems, see if your tablet or someone else's laptop can connect to the internet.


Check the Wi-Fi Settings.

Check your device's Wi-Fi settings and ensure you are connected to the proper SSID. If not, you may be accidentally connected to the wrong network by default.

 Check Your Bandwidth.

Everything may be working properly, but a program on your computer is using up all your bandwidth. On Windows, open the Task Manager by pressing Ctrl + Shift + Esc and click on the Network column to sort by network usage. On a Mac, press Command + Space to open Spotlight, type "Activity Monitor," and head to Activity Monitor's Network tab.

Get a Better Signal

Check the Wi-Fi icon on your computer: How many bars do you have? If you're low on bars, you may need to move your router to a more central location in your house or get in touch with us for a WIFI Extender

Troubleshoot hardware connections

Ensure that all cables are properly connected and undamaged. Check the connection between your modem and router, as well as the cable connecting your router to your device.

Secure your network

Protect your Wi-Fi network by setting a strong password and using encryption protocols like WPA2 or WPA3. This prevents unauthorized access and helps maintain a secure connection.

Remember, if these troubleshooting tips do not resolve your internet issues, feel free to get in touch with our team

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